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Allstate Insurance: London Agency

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 228 Google reviews · How we rank ›

3.9(228) 67 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property Insurance
Allstate Insurance: London Agency
Services
Auto Insurance, Home & Property Insurance
Reviews
228

What recent reviews say

Strong individual agents like Edgard, Ben, Rebecca, and Joshua earn consistent praise for patient, knowledgeable service and competitive rates. However, the agency suffers from erratic wait times, staff departures that leave customers stranded, and serious gaps when inexperienced staff handle renewals or claims, leaving some customers questioning whether they will be paid out.

The agency covers auto, home, and specialty policies across London and surrounding areas. Standout agents like Edgard are available and responsive, but customers report difficulty reaching anyone by phone during busy periods and frustration when departures (Chris Greco, Pam Burkitt) leave them assigned to less capable replacements. One customer alleges Allstate cancelled motorcycle coverage retroactively and kept two months of payments without clear notice.

Praised for
  • knowledgeable agents
  • patient and helpful staff
  • competitive rates
  • personalized service from named agents
  • follow-up and responsiveness (when available)
Watch-outs
  • long wait times and phone accessibility
  • inconsistent service quality across staff
  • staff turnover disrupting customer relationships
  • slow claims processing and runarounds
  • failure to honor policy terms
knowledgeable-staffresponsive-agentfair-pricinglong-wait-timespoor-communicationhard-to-reachpersonalized-serviceslow-claims-process
Best for: customers wanting in-person advice and a relationship with a single trusted agent
Think twice if: you need quick phone support; recent staff departures and turnover mean your preferred agent may no longer be there

Strengths

  • named agents known for patience and clarity
  • competitive premium rates
  • in-person service in a largely online marketplace

Worth knowing

  • Named agents praised: Edgard Navarrete (home and auto), Ben Ajida (home and auto), Joshua McLeod (travel), Rebecca Chipper (home closings and claims support), John Taylor, Maggie, Suad, Jad; Drivewise discount mentioned as requiring follow-up; one customer alleges retroactive policy cancellation for motorcycle and retention of two months of premiums; staff departures noted: Chris Greco, Pam Burkitt

What reviews say by service

Auto Insurance
patient agents explain coverage clearly and find competitive rates, but claims processing can be slow and frustrating
Home & Property Insurance
agents like Edgard and Rebecca provide detailed explanations and close attention during home transactions; consistency varies by staff

How it compares

  • Rated 3.9 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 28
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
152
4
18
3
3
2
3
1
52

Common questions

Can I reach someone by phone if I have a quick question?
Multiple recent reviews note 35-minute waits and difficulty reaching staff by phone. Success depends on calling during quiet periods or having a named agent's direct relationship.
Do they serve my area?
Their website lists service areas: London, Sarnia, St. Thomas, Aylmer, Strathroy, Dorchester, and Ingersoll.
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Last updated 2026-07-24