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Aviva Canada

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 5,566 Google reviews · How we rank ›

4.5(5566) 77 composite score See reviews on Google ✓ Google-verified
Auto InsuranceLife InsuranceHome & Property Insurance
Aviva Canada
Services
Auto Insurance, Life Insurance, Home & Property Insurance
Reviews
5566

What recent reviews say

Most reviewers report quick, courteous claims service with staff who explain next steps clearly and resolve issues in days. However, a vocal minority struggle with administrative missteps (wrong policy copies sent, accounts accessed without consent), unclear communication, and difficulty reaching responsive support.

Praised for
  • fast and efficient claims handling
  • patient and professional staff
  • resolves issues within days
  • clear explanations during claims
Watch-outs
  • communication barriers with staff
  • policy document errors and delays
  • unauthorized payment account access
  • billing disputes and threatening letters
fast-claims-processresponsive-agentknowledgeable-staffhelpful-advicepoor-communicationeasy-to-reach
Best for: customers who prioritize claim speed and prefer phone-based service coordination
Think twice if: concerned about policy documentation accuracy or prefer email/digital confirmation of policy details

Strengths

  • claims processed within days
  • staff walk customers through repair and rental coordination
  • handles claims remotely over the phone
  • long-standing customers stay multi-line

Worth knowing

  • Carla (claims advisor) named for detailed call-based guidance
  • claims resolved within couple of days
  • partners with Enterprise for rental vehicles
  • remote claim completion over phone reported

What reviews say by service

Auto Insurance
fast claim processing and clear guidance from advisors praised; billing disputes and communication barriers noted
Home & Property Insurance
quick, efficient handling of property claims (sewer repair) reported
Life Insurance
no review evidence

How it compares

  • Rated 4.5 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 67
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
4607
4
306
3
61
2
45
1
547

Common questions

How long does a claim usually take?
Reviewers report claims resolved within a couple of days, with some completing the full process over the phone during a single call.
Can I handle a claim while away?
Yes, customers have completed claims entirely by phone while on holidays, with staff coordinating repairs and rental vehicles remotely.
What should I expect during a claim call?
Your advisor will explain repair shop details, help book appointments, arrange rental cars, and guide you through next steps all in one call.
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Last updated 2026-07-24