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Aviva Canada

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 97 Google reviews · How we rank ›

2.2(97) 50 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial Insurance
Aviva Canada
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
97

What recent reviews say

Staff repeatedly fail to respond during claims, leaving customers out of pocket or waiting weeks for reimbursement. Communication breakdowns, rude interactions, and unexplained policy details compound frustration across auto, home, and business claims. Premiums rank among the highest, and reviewers report claims denied or delayed without clear justification.

Aviva offers broad coverage options online, including auto, home, condo, business, and specialty insurance across Canada. However, the claims experience dominates complaints: adjusters go silent, investigators take vacations while customers pay storage fees, and staff struggle to explain rate calculations or their own guidelines.

Praised for
  • Great Place to Work Certified (company claims)
  • Wide insurance product range offered
Watch-outs
  • unresponsive claims adjusters
  • poor communication and ghosting
  • rude and condescending staff
  • slow claims resolution
  • lack of policy transparency
  • high premiums
  • claim denials without explanation
  • unfair claim investigations
poor-communicationhard-to-reachslow-claims-processoverpricedconfusing-policyclaim-deniedlong-wait-times
Think twice if: Customers prioritizing responsive claims handling and clear communication should look elsewhere; unresponsive adjusters and unexplained delays are routine.

Strengths

  • nationwide coverage and broad product range
  • company certifications in workplace culture and green practices

Worth knowing

  • Claims adjuster Vikas Salaria ghosted communications for two weeks, customer paid repair balances out of pocket
  • Adjuster Tashna Spencer, Allen Daniyal, Kyle Toletska cited for incompetence and unresponsiveness
  • Customers charged for storage, rental cars, and car repairs Aviva failed to pay despite approval
  • Company refused to cancel and kept withdrawing payments months after cancellation requested
  • Premiums reported at nearly $200/month or higher than competitors with accident forgiveness claims
  • Claims held in 'under review' status to deny rental car coverage

What reviews say by service

Auto Insurance
Claims adjusters unresponsive or rude; approved repairs delayed weeks; customers forced to self-pay; premium rates reported as among highest in market.
Home & Property Insurance
Limited complaint detail, but communication and claim processing delays apply broadly per customer accounts.
Business & Commercial Insurance
Limited complaint detail, but poor claims transparency and unfair investigations mentioned.
Life Insurance
No specific review evidence on life insurance service.

How it compares

  • Rated 2.2 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 0
Review volume 86
Review recency 100
Review sentiment 23
Profile completeness 100
Verification 30

Rating breakdown

5
25
4
3
3
4
2
2
1
63

Common questions

What areas does Aviva Canada serve?
Their website lists service in Alberta, BC, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, and Nunavut.
Will Aviva pay for my rental car while repairs are approved?
Reviewers report Aviva puts claims 'under review' to deny rental car coverage, and approved repairs have been delayed weeks without payment to body shops.
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Last updated 2026-07-24