Toronto, Ontario Insurance Agency Guide
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BMO Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 32 Google reviews · How we rank ›

2.7(32) 42 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
BMO Insurance
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
32

What recent reviews say

Most reviewers report months-long delays getting claim forms and payouts after deaths or critical illness, with emails and calls going unanswered. Staff tell callers forms will arrive in 24-48 hours but never do. Multiple beneficiaries describe escalating issues only to receive responses stating terms were met, while policyholders complain of unexplained premium increases and cash values far below amounts paid in.

Praised for
  • some policy options available
Watch-outs
  • slow/missing claim payouts
  • unresponsive customer service
  • long wait times to reach staff
  • misleading policy terms and high renewal costs
slow-claims-processhard-to-reachpoor-communicationclaim-deniedconfusing-policy
Think twice if: Prospective buyers should know that claim processing has taken months instead of typical 5-7 days, and reaching staff by phone or email has been difficult for many policyholders.

Strengths

  • multiple coverage lines available

Worth knowing

  • Staff member Mia named as helpful during death claim inquiry
  • Claim form delays repeatedly cited as 24-48 hours promised but not delivered
  • One beneficiary waited 2 months for claim payout after father's death
  • Another waited over a month for initial claim form
  • Policyholders report cash values significantly lower than total premiums paid (example: $1,869 cash value after $10,080 paid over 14 years)
  • Emails to support addresses have bounced back
  • Monthly premiums continue after death or cancellation request

What reviews say by service

Life Insurance
Severe delays in claim payouts after death; claim forms not sent despite multiple requests; beneficiaries report waiting 1-2 months for money; cash surrender values far below total premiums paid; continuing charges after cancellation requests
Health & Travel Insurance
Critical illness claim denied despite medical documentation of heart attack

How it compares

  • Rated 2.7 against a 4.14 average across the 205 life insurance businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 0
Review volume 66
Review recency 62
Review sentiment 25
Profile completeness 100
Verification 30

Rating breakdown

5
12
4
2
3
0
2
1
1
17

Common questions

How long does a life insurance claim take?
Reviewers report waiting 1-2 months for payouts. Staff said forms would come in 24-48 hours but did not send them. The 5-7 day industry standard has not been met in reported cases.
Will I get cash back if I cancel my policy?
Multiple reviewers found cash values were zero or extremely low compared to what they paid. One policy had only $1,869 in cash value after $10,080 in premiums over 14 years.

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Last updated 2026-07-24