Intact Insurance
Intact's claims department staff are responsive and knowledgeable when you reach them, but reviewers consistently report major friction throughout the customer journey. Quote-to-purchase surprises (prices jump by hundreds of dollars), adjusters who ignore calls for weeks, claims that stall for months or years without resolution, and charges that continue long after cancellation create a pattern of distrust. Several customers mention named adjusters with reputations for rudeness or evasiveness. The company performs well only after you escalate a complaint, but getting there feels adversarial. Home and auto insurance are the services most mentioned in complaints. Pricing starts with online quotes that don't hold up on the phone. Claims processing involves unexplained delays, unanswered emails, and transfers to wrong departments. One customer paid $400 in mystery charges four years after cancelling, with no explanation from the company or its collection agency. Another waited over a year for a claim decision. The few positive reviews praise individual staff members (Ms Amrita P in Claims) for going above and beyond, but they are vastly outnumbered by stories of systemic failure.
