Burns Wilcox divides sharply: one construction insurance client praised their reliability, but three reviewers flagged serious problems with claims handling, denial processes, and phone courtesy over the past six years. Limited evidence overall.
Based on limited recent reviews, so treat this as low-confidence.
All 15 reviewers gave five stars. Candidates consistently praise named recruiters-Victor, Mark Thom, and Otis-for personalized prep calls, career advice, and staying engaged long-term. Multiple reviewers landed positions within weeks and credit the team's professionalism and genuine investment in their success.
Most recent reviewers report serious communication breakdowns: underwriters took over a week to respond, voicemails went unanswered, and one email went ignored for five times during business hours, causing mortgage delays. A 7-year-old five-star note praised competitive quotes, but four one-star reviews spanning recent years tell a different story of rudeness and silence.
Review evidence is limited, but the business claims over a century of experience and operates across Canada and the USA. They offer a range of commercial property, casualty, and specialty risk solutions.
Last updated 2026-07-24
