Reviewers report severe difficulty reaching Chubb and long claim delays, with many alleging denied coverage and unauthorized charges. A small minority praised staff professionalism early on, but the overwhelming pattern is frustration with claims denial, payment delays stretching months, and unresponsiveness once a claim is filed.
Recent shift: Service quality has declined significantly; one long-term customer (30+ years) reports the company was once prompt and fair but has become slow, restrictive, and difficult to reach in recent years.
Review evidence is limited. The business operates from Old Toronto and their website lists life insurance, health insurance, wealth management, and business advising across Toronto and Ontario.
Five-star reviewers praise staff expertise and quick turnarounds; one recent one-star reviewer waited three weeks for a quote, faced unanswered calls, and paid $300 extra monthly on home insurance due to poor communication. Service quality appears inconsistent.
Reviewers report poor interactions with staff and management issues. The limited evidence points to serious service and communication problems that have persisted over time.
Last updated 2026-07-24
