Will an agent help me compare my current policy?

Yes. Amber and other named agents are praised for reviewing existing policies and finding significant savings (hundreds of dollars mentioned).

How long does it take to set up a policy?

Quotes can be ready within a day if you work with agents like Sandy or Amber, but phone lines have 4-7 hour waits for initial contact.

What happens if I make a claim?

Claims are settled based on the car's market value minus your deductible. One customer paid $400 out-of-pocket after a total loss and a $1000 deductible; review your deductible before purchasing.

Co-operators - RJB Insurance Group Inc

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 167 Google reviews · How we rank ›

4.7(167) 82 composite score See reviews on Google ✓ Google-verified

Auto InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerHome & Property Insurance

Services: Auto Insurance, Life Insurance, Business & Commercial Insurance
Reviews: 167

What recent reviews say

Most reviewers praise individual agents like Sandy, Amber, and Leanne for saving them hundreds and making insurance simple. Long hold times, staff communication issues, and surprise rate hikes frustrate a vocal minority who faced month-long waits and confusing follow-ups.

Praised for

knowledgeable staff saves time and money
responsive agents, quick turnaround
clear explanations of complex policies
staff go above and beyond

Watch-outs

long hold times and poor phone support
inconsistent communication and runarounds
rate increases without clear notification
staff language barriers and rudeness

responsive-agentknowledgeable-staffhelpful-advicehard-to-reachlong-wait-timespoor-communicationtrustworthy

Best for: Customers wanting an agent who will take time to explain policies and find savings.

Think twice if: Plan to call in person; phone hold times are frequently cited as 4-7 hours, and department transfers add delays.

Strengths

Named agents (Sandy, Amber, Leanne) repeatedly praised for knowledge and responsiveness
Saves clients hundreds on policies through expert review
Tenant and multi-policy bundling handled quickly

Worth knowing

Sandy, Amber, Leanne, Amanda, Supreet named as standout agents
One agent (Mayowa) cited for poor attitude and abrupt communication
Customers report 4-7 hour hold times on phone calls
Auto claims: one customer paid $400 out-of-pocket after a total-loss claim and $1000 deductible
Some customers report surprise rate increases; one said rate went up without notification
Agent Mayawa accused customer of lying about pricing information

What reviews say by service

Auto Insurance: Praised for quick quotes and clear explanations; complaint about surprise rate increases and deductible surprises in claims.
Home & Property Insurance: Tenant insurance handled swiftly by named agents.
Business & Commercial Insurance: Described as adequate but communication issues reported when seeking answers.
Life Insurance: Limited direct review evidence.
Health & Travel Insurance: Limited direct review evidence.
Independent Multi-Carrier Broker: Customers praise multi-policy bundling and expert guidance across lines.

How it compares

Rated 4.7 against a 4.08 average across the 263 auto insurance businesses listed here.
Has more Google reviews than 86% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 75

Review volume 97

Review recency 100

Review sentiment 61

Profile completeness 100

Verification 30

Rating breakdown

152

Common questions

Will an agent help me compare my current policy?: Yes. Amber and other named agents are praised for reviewing existing policies and finding significant savings (hundreds of dollars mentioned).
How long does it take to set up a policy?: Quotes can be ready within a day if you work with agents like Sandy or Amber, but phone lines have 4-7 hour waits for initial contact.
What happens if I make a claim?: Claims are settled based on the car's market value minus your deductible. One customer paid $400 out-of-pocket after a total loss and a $1000 deductible; review your deductible before purchasing.

Contact

Phone: +1416-264-2281
Website: https://www.cooperators.ca/local/rjb-insurance-group/?utm_source=google&utm_medium=lpm&utm_campaign=co-operators
Address: 149 E Liberty St Ste 282, Toronto, ON M6K 0H7
Open in Google Maps

Last verified 2026-07-24

Opening hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Home insuranceAuto insuranceLife insuranceTravel insuranceBusiness insuranceFarm insuranceMutual fund investmentsFinancial planning

Credentials claimed:Co-operators General Insurance Company, Co-operators Life Insurance Company, Co-operators Financial Investment Services

As published by the business on its own website; not independently verified.

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