Experience here depends heavily on which agent you reach. Some reviewers praise specific staff like Raea Doshi, Isaac Geam-Worlanyo, and Nicolene Jordanov for smooth quotes and claim advocacy. Others report weeks-long waits for callbacks, policy cancellations due to missed premium notices, and claims routed to the wrong insurer. Responsiveness appears to spike only after negative reviews are posted.
Recent shift: Several positive reviews from 2-3 years ago (Isaac, Debbie, Nicolene, Jordanov rated 5 stars). Heavy concentration of 1-star complaints from 1-2 years ago onward, suggesting a decline in consistency or organizational responsiveness. One recent (2 months ago) 1-star review mirrors patterns from older complaints (3-week wait to change policy).
Most clients praise staff knowledge and quick service, though one older complaint noted dismissiveness. Review evidence is limited to six texts spanning six years.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Ches Special Risk earns strong marks from brokers and clients for knowledgeable underwriting and competitive rates on specialist policies like super visa insurance. One reviewer flagged a dramatic 80% jump on property renewal.
Last updated 2026-07-24
