Kathryn's agency is known for treating customers as individuals rather than numbers, with many families staying 20+ years. Staff like Mary, Arthur, Hugh, and Joanna handle calls with care and know how to find good motorcycle rates for new riders. A few customers report being quoted without asking or receiving sharp replies to inquiries, so initial contact can be uneven.
Staff like Rushabh Virani and Matthew Want consistently earn five-star ratings for patient, detailed help with car and home insurance quotes. Most reviewers highlight fast turnaround, clear policy explanations, and competitive rates, though one past complaint cited unprofessionalism.
NAL Insurance delivers fast, responsive service to satisfied customers, with staff like Molly earning specific praise for smooth claims handling and peace of mind. However, multiple reviewers report denied disability or medical claims despite long-term coverage, raising concerns about eligibility determinations and whether the policy terms match customer expectations.
Most reviewers praise named brokers-Christine, Amanda, Tracy, and Jamie-for finding lower premiums and handling auto and home policies with genuine care. Staff answer questions patiently and go beyond the basics. One complaint: phone lines are hard to reach and messages sometimes go unanswered.
Last updated 2026-07-24
