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Laura Medina Desjardins Insurance Agent

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 26 Google reviews · How we rank ›

4.8(26) 75 composite score See reviews on Google ✓ Google-verified
Auto InsuranceBilingual / Multilingual ServiceHome & Property InsuranceLife Insurance
Laura Medina Desjardins Insurance Agent
Services
Auto Insurance, Bilingual / Multilingual Service, Home & Property Insurance
Reviews
26

What recent reviews say

Most clients praise the agency's responsive, bilingual staff and smooth claims experience, especially during auto and property claims. Staff members including Kaela Healey and Ana Kourtesis are named for their patience explaining coverage and managing complex situations, though one older review flagged poor service from an unnamed agent along with cost concerns.

Praised for
  • responsive and knowledgeable staff
  • smooth claims handling
  • bilingual service available
  • friendly and thorough
  • personal customer relationships
Watch-outs
  • one staff member described as incompetent and unhelpful
  • pricing concerns raised
responsive-agentknowledgeable-staffhelpful-advicepersonalized-serviceeasy-to-reachgreat-follow-uptrustworthy
Best for: Families and Spanish-speaking customers seeking bilingual insurance guidance and hands-on claims support.
Think twice if: One reviewer experienced poor service and cited high pricing; verify quotes with competing agencies if cost is a priority.

Strengths

  • Bilingual staff (Spanish/English)
  • Named staff known for patience and follow-through
  • Smooth multi-policy management and claims

Worth knowing

  • Kaela Healey praised for home insurance guidance
  • Ana Kourtesis noted for claims support
  • Ana Maria mentioned as reliable team member
  • Alejandra listed among regular contacts
  • Bilingual service available in Spanish
  • Handles multiple claim types simultaneously (auto, property)
  • Desjardins affiliation since 2005

What reviews say by service

Auto Insurance
Recent accident claims handled smoothly from assessment to repair shop selection and vehicle rental.
Home & Property Insurance
Staff take time to explain coverage options and manage property damage claims efficiently.
Bilingual / Multilingual Service
Spanish speakers report comfort and confidence working with the team in their preferred language.

How it compares

  • Rated 4.8 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 63
Review volume 62
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
24
4
1
3
0
2
0
1
1

Common questions

Do they offer service in Spanish?
Yes. Staff including Alejandra, Ana Maria, and others can handle insurance issues in Spanish for clients who prefer that language.
Who should I ask about home insurance?
Reviewers recommend asking for Kaela Healey, who is noted for taking time to explain coverage options.
How long do claims typically take?
Recent reviews mention smooth processes for auto and property claims, though specific timelines are not detailed by reviewers.
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Last updated 2026-07-24