Toronto, Ontario Insurance Agency Guide
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RBC Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 52 Google reviews · How we rank ›

4.3(52) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
RBC Insurance
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
52

What recent reviews say

Stanley Covaliov stands out for his ability to translate complex insurance into plain language and his genuine focus on finding the right fit for each client's family. Several reviewers credit him with making life and disability insurance decisions straightforward. However, billing errors and account mix-ups have triggered complaints about months-long back-and-forth with support staff, lengthy holds, and unclear recovery processes.

RBC's website claims coverage across Canada and a bundle discount for home and auto. Reviews show mixed experiences: personal advisors like Stanley and Elizabeth deliver strong service on policy selection and claims, but administrative errors and payment recovery can become frustrating for long-term customers.

Praised for
  • knowledgeable staff who explain complex products clearly
  • patient, attentive advisors who listen to individual needs
  • named advisors build strong client relationships
  • smooth policy setup and claims help
Watch-outs
  • slow response times and long holds
  • payment and billing errors (NSF, overcharges)
  • unresponsive follow-up on account issues
  • unclear or frustrating error resolution process
knowledgeable-staffresponsive-agenthelpful-advicepersonalized-serviceslow-claims-processhard-to-reachhidden-feespoor-communication
Best for: families and individuals needing patient guidance on life and disability insurance
Think twice if: billing errors and account disputes have led to long waits and unclear resolution timelines

Strengths

  • Stanley Covaliov and other named advisors excel at explaining policies clearly
  • staff listen to individual circumstances and tailor recommendations
  • help with claims processing
  • bundle discounts available for home and auto

Worth knowing

  • Stanley Covaliov advises on life, disability, kids' investment, and annuity options; praised across multiple reviews
  • Elizabeth Yang handles home and auto insurance and claims support
  • Ayush and Vikram also mentioned as helpful advisors
  • Long phone waits reported (75+ minutes, hour-plus holds)
  • One customer overcharged $50 NSF fee on card change; another customer kept on hold for 10+ hours trying to resolve billing error
  • Their website lists up to 10% discount on bundled home and auto insurance

What reviews say by service

Life Insurance
Stanley Covaliov consistently praised for patient, clear explanation of life insurance and customized recommendations for families
Health & Travel Insurance
Stanley noted for helpfully explaining health and disability insurance in accessible terms
Auto Insurance
Elizabeth Yang praised for securing competitive rates and comprehensive coverage; some clients report billing errors tied to account changes
Home & Property Insurance
Elizabeth Yang mentioned as helpful with home insurance and claims resolution, though billing mix-ups have created friction

How it compares

  • Rated 4.3 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 49
Review volume 75
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
42
4
1
3
0
2
2
1
7

Common questions

Does RBC offer a discount for bundling home and auto insurance?
Yes. Their website states that bundling home and auto insurance can save up to 10%.
Who should I ask for if I need help with life insurance?
Stanley Covaliov is frequently named in reviews as an advisor specializing in life, disability, and health insurance. Elizabeth Yang is noted for home and auto coverage.
What should I expect if I call with a billing issue?
Reviews show wait times of 45 minutes to over an hour are common. One reviewer reported 10+ total hours spent resolving a payment error over multiple calls and email exchanges.

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Last updated 2026-07-24