Morgan, Domenic, Cole, Peter, and Joel handle most client interactions and earn consistent praise for speed and patience. Policies get approved same-day or within hours. Most encounters feel stress-free, though a handful of clients report agents who vanish or fail to answer calls when problems arise, and one was blindsided by a cancellation notice without warning.
The business excels at onboarding and switching-clients who work with named staff get quoted and bound quickly, often at rates better than their previous insurer. Coverage advice tends to be clear. The friction point is what happens after setup: when a client needs to reach their agent or the office with a change or claim, the phone can go unanswered and callbacks don't always arrive.
Staff including Russell, Karen, Eric, Ralph, and Hardik guide clients through life insurance without pressure, explain options clearly, and respond quickly to questions. The team works through paperwork changes and renewal complications, often naming specific advisors as reasons families return and refer friends.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Brokers find CannGen pleasant to partner with, but a shared frustration emerges: their applications are confusing and generic across all business types, making it hard for clients to complete them properly.
Last updated 2026-07-24
