Most customers praise the staff, especially Ryan, Jane, Andrea, and Alex, for handling claims efficiently and keeping them informed. Repairs often finish on schedule or early, and the team coordinates rentals smoothly.
However, some work goes to an Etobicoke subcontractor without upfront disclosure. Two reviewers faced extended delays, damaged cars returned with new dents and scratches, and incorrect claim paperwork. These problems left long-term customers frustrated enough to leave coverage.
Baird MacGregor has strong advocates among long-term clients, especially those paired with named brokers like Cynthia Coronado or Karen Ritchie. However, new callers report unanswered voicemails and delayed responses, creating a wide split between five-star loyalty and one-star frustration with accessibility.
Staff answer questions patiently and handle policy changes within hours. Jessica Osorio Cano, Sonam Lahiri, Sara Bond, and others are named as responsive and warm. Tracey and her team maintain long client relationships spanning years, offering multilingual advice (Spanish mentioned). Rates are a sticking point for some: one customer with five years, no accidents, finds charges high for a weekend vehicle and dislikes the suggested telematics solution. Most reviewers overlook pricing or call it competitive; one calls Desjardins "a bit pricey but worth it." Quick service and attention to detail win consistent praise.
Five-star reviews describe Pouya, Peter, Rutvik, and Malisa as responsive, knowledgeable brokers who find competitive rates and pick up the phone quickly. One-star complaints cite poor record keeping, staff changes, lack of response to quotes and online forms, and hours that don't match posted availability.
Last updated 2026-07-24
