One reviewer praised the staff as respectful, but a second described a three-month ordeal requesting a coverage increase that involved repeated handoffs, miscommunication, and a duplicate bank charge that was never refunded after an account closure mistake.
Based on limited recent reviews, so treat this as low-confidence.
All 19 recent reviews award five stars. Customers consistently note quick quotes, clear explanations, and competitive pricing for super visa and visitor insurance. Pankaj Bhatia is named repeatedly as responsive, willing to handle date changes and claim appeals same-day, and reluctant to oversell.
Reviewers consistently praise named staff members-Elrashid, Dallas, Jagdeep, Erick, Aslam, Baljinder-for patience and genuine care, especially first-time buyers. Service feels personal: brokers listen, explain policies in plain language, shop for better rates (one saved $600), and stay responsive after setup. The experience is marked by speed and calm. No pressure, no confusion, policies explained without jargon. Bilingual advisors handle urgent cases same-day. Reviewers often note staff by first name and recommend them specifically, signalling trust built through follow-through and attentiveness.
Reviewers consistently praise Naiem Othman, Zulair, AmirSam, Shruti Rawat, and other brokers for taking time to explain options, finding competitive quotes, and handling paperwork smoothly. Staff show genuine care and remain available for questions after purchase. The group handles auto, home, and RV insurance across Etobicoke. Customers note that quotes from Billyard beat competing brokers. Multiple clients have used the same broker for years with consistent professional service and responsiveness.
Last updated 2026-07-24
