Youngs Insurance Brokers draws strong praise for individual staff members who explain coverage clearly and close deals quickly, often within hours. Yet the business is hampered by inconsistent service: some clients report being unable to reach the brokers by phone, while others describe billing mishaps (wrong address, double charges, overages sustained for years) and defensive responses when issues arise.
The best experience seems tied to asking for specific staff like Hind or Radwa, who appear knowledgeable and patient. Clients in London and beyond (Barrie) cite competitive pricing and long-term loyalty. However, repeated complaints about accessibility, billing accuracy, and management defensiveness suggest this brokerage works best for buyers who can navigate directly to the right person and who check their policies closely.
Review evidence is limited to one five-star rating. The business claims decades of operation since 1978, award-winning status, and a broad service mix spanning life, health, and retirement planning across rural and urban southwestern Ontario.
All 19 reviewers gave five stars and praised staff by name for quick email and phone replies, clear policy explanations, and finding the right coverage at fair prices. Julie, Sheri, and Marco are mentioned repeatedly for patience, follow-up, and knowing customers personally over years of service. Travel insurance dominates the reviews, though customers also note BMA handles auto, home, and business policies. Clients report being customers for 20+ years and recommend the firm confidently. No complaints or service failures surface in the feedback.
Long-term customers trust Lori's team for consistent, responsive service across auto, home, and life insurance. One reviewer left after receiving no contact from Lori following a broker transition, while others praise staff like Kassie and Eva for quick claims handling and personal attention. Evidence is limited to 15 recent reviews with strong five-star clustering; pricing details are scarce. The team serves North London and claims coverage anywhere in Ontario.
Last updated 2026-07-24
