Most reviewers report trouble filing claims or getting responses from AIG, with many waiting months or facing outright denials. A few had successful experiences getting medical help abroad or claim payouts, but they are vastly outnumbered by frustrated customers who say policy limits are hidden, communication is evasive, and the company prioritizes denying claims over honoring them.
Recent reviews paint a fragmented picture. While a few mention quick access and organization, most complaints centre on cumbersome mail-based workflows, unresponsive phone support, and staff who don't problem-solve. Limited evidence suggests a company struggling with customer service fundamentals.
Marsh Canada Limited scores 2.8 out of 5, dragged down by widespread complaints about phone accessibility and communication failures. Customers report hour-long holds, unanswered calls, and missed messages, making it hard to renew or update policies. Rare praise goes to individual agents like Holden and Julie when contact finally happens, but systemic responsiveness issues dominate the feedback. Pricing friction and questions about whose interests the broker serves add to frustration.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-24
