30 low data
Canadian Drug Insurance Pooling Corporation
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Auto InsuranceHealth & Travel Insurance
Marsh Canada Limited
Auto InsuranceBusiness & Commercial Insurance
- Services
- Auto Insurance, Business & Commercial Insurance
- Reviews
- 82
What recent reviews say
Marsh Canada Limited scores 2.8 out of 5, dragged down by widespread complaints about phone accessibility and communication failures. Customers report hour-long holds, unanswered calls, and missed messages, making it hard to renew or update policies. Rare praise goes to individual agents like Holden and Julie when contact finally happens, but systemic responsiveness issues dominate the feedback. Pricing friction and questions about whose interests the broker serves add to frustration.
Recent shift: Complaints about phone accessibility and responsiveness have been consistent over the past two years; a notable tension exists between isolated five-star experiences with named agents and widespread frustration with overall system access.
Praised for
- knowledgeable individual agents (when reached)
- efficient service from select staff
Watch-outs
- phone lines unanswered, long waits to reach anyone
- poor responsiveness, unreturned calls
- price increases without clear justification
- limited insurer selection, broker favours carriers over customers
hard-to-reachpoor-communicationslow-claims-processoverpricedresponsive-agent
Think twice if: Customers needing reliable phone access and prompt responses should look elsewhere; reviewers cite long holds, unanswered calls, and poor availability as deal-breakers.
Strengths
- individual agents deliver positive experiences when reachable
- operates across multiple insurance carriers
Worth knowing
- Staff member Holden praised for rental property insurance speed and professionalism
- Staff member Julie cited for exceptional empathy and customer care
- Customers report 40+ minute hold times and inability to reach anyone by phone
- One customer received $348 risk charge for less than one month of coverage
What reviews say by service
- Auto Insurance
- Long holds, unreturned calls, and unresponsive phone lines make it difficult to reach agents for policy renewals and updates.
- Business & Commercial Insurance
- Limited evidence in reviews; one praised experience obtaining rental property insurance quickly from a named agent.
How it compares
- Rated 2.8 against a 4.08 average across the 263 auto insurance businesses listed here.
- Has more Google reviews than 76% of the businesses in this directory.
How we scored this
Ranking Method Star rating 0
Review volume 83
Review recency 100
Review sentiment 30
Profile completeness 75
Verification 0
Rating breakdown
5
30
4
4
3
5
2
4
1
39
Common questions
- How long does it typically take to reach someone by phone?
- Reviewers report waits of 40+ minutes on hold and frequent unanswered calls, with some spending entire days unable to reach a representative.
- Are individual agents reliable even if the phone system is hard to navigate?
- Two staff members, Holden and Julie, received five-star praise for professionalism and empathy, but their availability within the system is not specified in reviews.
Similar insurance agency nearby
50 low data
Mercer (Canada) Limited
4.0(16)✓ Google-verified
Recent reviews paint a fragmented picture. While a few mention quick access and organization, most complaints centre on cumbersome mail-based workflows, unresponsive phone support, and staff who don't problem-solve. Limited evidence suggests a company struggling with customer service fundamentals.
Auto Insurance
44
AIG CANADA
2.2(17)
Most reviewers report trouble filing claims or getting responses from AIG, with many waiting months or facing outright denials. A few had successful experiences getting medical help abroad or claim payouts, but they are vastly outnumbered by frustrated customers who say policy limits are hidden, communication is evasive, and the company prioritizes denying claims over honoring them.
Auto InsuranceLife InsuranceHealth & Travel Insurance