Older reviews praised friendly staff, but recent complaints dominate: customers report months-long delays cancelling policies, multiple unanswered calls daily despite requests to stop, unresponsive service, and unauthorized withdrawals from bank accounts. Support appears unstable and unreliable.
Based on limited recent reviews, so treat this as low-confidence.
Reviewers consistently praise Randy's team for attentive, non-pushy service across auto, home, and life policies. Meaghan and Carley are named for patient guidance that removes the stress from insurance requests.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most clients praise named brokers (Narsim, Terri, Lois, Sarah, Sean) for patience and transparency, often securing savings or smooth coverage moves. A vocal minority faced unexplained rate hikes, slow quote turnarounds, and difficulty reaching support to fix errors like misspelled names or inflated vehicle values.
Last updated 2026-07-24
