Mixed results from a small review pool. Some customers praise friendly service and clear policy explanations at reasonable rates, but billing disputes on cancellation and staff conduct issues have caused frustration.
Based on limited recent reviews, so treat this as low-confidence.
Staff make customers feel valued and keep advice straightforward. Evidence is limited to two five-star reviews.
Mixed experiences: one reviewer praised a personal financial advisor's approach, but others reported repeated claim denials, high management fees, and underwhelming investment returns compared to low-cost index funds.
Most clients find Peter Barnes, Jenna Cavell, and the Regal team helpful, responsive, and skilled at finding competitive rates. Staff take time to explain coverage clearly and handle multiple insurance types (auto, home, life, critical illness). A small number of customers report poor communication, overly high quotes, and billing issues that required extensive follow-up to resolve. Long-standing clients (10-15 years) praise consistent personal service and trust. Newer clients often mention significant savings when comparing quotes. One detailed complaint describes years of administrative frustration and rates significantly higher than competitors, though most recent reviewers report positive experiences.
Last updated 2026-07-24
