Toronto, Ontario Insurance Agency Guide
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Regal Insurance Brokers

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 100 Google reviews · How we rank ›

4.8(100) 81 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
Regal Insurance Brokers
Services
Auto Insurance, Home & Property Insurance, Business & Commercial Insurance
Reviews
100

What recent reviews say

Most clients find Peter Barnes, Jenna Cavell, and the Regal team helpful, responsive, and skilled at finding competitive rates. Staff take time to explain coverage clearly and handle multiple insurance types (auto, home, life, critical illness). A small number of customers report poor communication, overly high quotes, and billing issues that required extensive follow-up to resolve.

Long-standing clients (10-15 years) praise consistent personal service and trust. Newer clients often mention significant savings when comparing quotes. One detailed complaint describes years of administrative frustration and rates significantly higher than competitors, though most recent reviewers report positive experiences.

Praised for
  • knowledgeable and patient staff
  • responsive and accessible brokers
  • competitive rates and cost savings
  • clear policy explanations
  • personalized attention to client needs
Watch-outs
  • slow response times
  • high rates and poor value
  • administrative errors and incomplete records
  • inconsistent service quality
responsive-agentfair-pricingknowledgeable-staffhelpful-advicepersonalized-servicetrustworthyeasy-to-reach
Best for: Clients seeking personalized multi-type insurance bundling with brokers willing to explain coverage in detail.
Think twice if: Past customers report slow responses and rates significantly higher than competitors; shop quotes before committing.

Strengths

  • Named brokers (Peter Barnes, Jenna Cavell) with strong long-term client relationships
  • Multi-type coverage under one broker (auto, home, life, critical illness, business)
  • Competitive rate-shopping across carriers
  • Clear policy explanations and patient guidance

Worth knowing

  • Peter Barnes: 15+ year client tenure, praised for responsiveness and policy knowledge across auto, home, life, critical illness
  • Jenna Cavell: noted for timely contact, rate comparison, and cost savings of hundreds of dollars
  • Zella: backup support praised for promptly resolving urgent requests during staff absence
  • Tim: mentioned negatively in one review for high quotes and unrealistic down-payment terms
  • Service areas: London, St. Thomas, Middlesex County per their website
  • Member of London Chamber of Commerce per their website

What reviews say by service

Auto Insurance
Majority report competitive quotes and smooth process; one complaint of overpricing and poor service over years
Home & Property Insurance
Clients praise clear explanations and bundling savings
Life Insurance
Positive experience with patient guidance on critical illness and life coverage
Independent Multi-Carrier Broker
Strong multi-carrier rate shopping; praised for comparing options across companies

How it compares

  • Rated 4.8 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 77
Review volume 87
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
93
4
1
3
1
2
0
1
5

Common questions

Do they serve areas outside London?
Their website lists service coverage for London, St. Thomas, and Middlesex County, Ontario.
Can I get multiple insurance types through one broker?
Yes. Reviewers mention bundling auto, home, life, and critical illness insurance through the same broker.
Who should I ask for if I contact them?
Peter Barnes and Jenna Cavell are named most frequently in positive reviews as primary brokers.
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Last updated 2026-07-24