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Billyard Insurance Group - North York

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 91 Google reviews · How we rank ›

4.9(91) 72 low data composite score See reviews on Google ✓ Google-verified
Auto InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual ServiceHome & Property InsuranceLife Insurance
Billyard Insurance Group - North York
Services
Auto Insurance, Independent Multi-Carrier Broker, Bilingual / Multilingual Service
Reviews
91

What recent reviews say

Most reviewers praise individual agents (Omar, Nate Cao, Kat Cheng, Farhang) for patience and responsiveness, especially helping newcomers to Canada understand local insurance. A small number report serious processing failures: one claims a cancellation was ignored and they were charged a second year of premiums; another says a discount was lost during a policy transfer and took months unresolved. Staff competence is high, but administrative follow-up appears inconsistent.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive, patient agents
  • good insurance rates and deals
  • personalized help for newcomers
  • attentive follow-up
Watch-outs
  • cancellation not processed; continued billing
  • discounts not transferred between policies
  • poor head office follow-up on issues
responsive-agentfair-pricingknowledgeable-staffhelpful-advicepersonalized-servicepoor-communicationtrustworthy
Best for: New immigrants to Canada seeking patient guidance on auto and home insurance policies.
Think twice if: Check that policy cancellations and discount transfers are processed in writing; one reviewer experienced a failed cancellation leading to extra charges.

Strengths

  • patient, multilingual agents
  • competitive auto and home insurance rates
  • strong support for newcomers to Canada

Worth knowing

  • Named agents praised: Omar, Nate Cao, Kat Cheng, Farhang
  • Specialty services available: RV, boat, motorcycle, cottage, classic car, commercial and professional liability insurance
  • Reviewers note patient explanations for people new to Canadian insurance

What reviews say by service

Auto Insurance
Good rates and responsive agents; one complaint of failed cancellation and billing error.
Home & Property Insurance
Responsive agents and competitive quotes for auto-home bundles.
Independent Multi-Carrier Broker
Agents compare quotes across carriers and find deals for clients.
Bilingual / Multilingual Service
Agents patiently explain policies to newcomers; multilingual team noted by reviewers.

How it compares

  • Rated 4.9 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 82
Review volume 85
Review recency 17
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
88
4
0
3
0
2
0
1
3

Common questions

Do they serve newcomers to Canada?
Yes. Multiple reviewers mention agents patiently explained Canadian insurance systems and policies in detail to new immigrants.
Will they help me compare insurance rates?
Yes. Reviewers report agents compare quotes across carriers to find the best deal for the customer's needs.

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Last updated 2026-07-24