
Billyard Insurance Group - North York
Most reviewers praise individual agents (Omar, Nate Cao, Kat Cheng, Farhang) for patience and responsiveness, especially helping newcomers to Canada understand local insurance. A small number report serious processing failures: one claims a cancellation was ignored and they were charged a second year of premiums; another says a discount was lost during a policy transfer and took months unresolved. Staff competence is high, but administrative follow-up appears inconsistent.

