Of 13 reviews, 77% are one or two stars. Reviewers report unanswered callbacks, documents withheld, and sudden rate hikes or policy cancellations. One nine-year customer faced a tripled premium after a billing mishap, and another was double-charged with conflicting explanations from staff. A few note helpful workers, but communication breakdowns and collections threats dominate the feedback.
Based on limited recent reviews, so treat this as low-confidence.
Review evidence is limited. NovaRisk Inc. is a Toronto-based insurance broker offering commercial property, builder's risk, and emerging market coverage. Their website states RIBO and provincial regulator registration.
Totten Group's 1.8-star rating across 10 reviews reflects consistent complaints about rude customer service, claims delays, poor communication, and aggressive billing practices. Reviewers report being hung up on, denied refunds, and stuck with staff who openly admitted understaffing.
All three Google reviews gave five stars, though specific details are limited. The business focuses on cyber insurance for both businesses and homes, with 24/7 incident response.
Last updated 2026-07-24
