Long-standing clients consistently describe Brenda De Pauw and her team as responsive, knowledgeable, and easy to work with. Claims process quickly and staff know callers by name, making changes or additions to policies straightforward. All 17 Google reviews are five-star.
Based on limited recent reviews, so treat this as low-confidence.
Most clients credit Fraser and his team for fast replies, finding better rates, and handling complex situations when competitors won't. A handful report cancellation friction, missed callbacks, or feeling dropped at renewal time, suggesting service consistency varies.
Five-star reviews praise named agents like Brock, Preena, and Julian for honesty, patience, and deep knowledge; one reviewer switched policies in a day. One-star reviews cite slow claims, unexplained account charges, and denied medical coverage, with some calling the company fraudulent. The 67/33 split between strong praise and sharp complaints reflects inconsistency across locations and personnel.
Long-term customers trust Lori's team for consistent, responsive service across auto, home, and life insurance. One reviewer left after receiving no contact from Lori following a broker transition, while others praise staff like Kassie and Eva for quick claims handling and personal attention. Evidence is limited to 15 recent reviews with strong five-star clustering; pricing details are scarce. The team serves North London and claims coverage anywhere in Ontario.
Last updated 2026-07-24
