Brokers Trust Insurance Group Inc. - London Office

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 7 Google reviews · How we rank ›

3.9(7) 57 low data composite score See reviews on Google ✓ Google-verified

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual ServiceHome & Property Insurance

Services: Auto Insurance, Business & Commercial Insurance, Independent Multi-Carrier Broker
Reviews: 7

What recent reviews say

Strong service from named staff members (Lauren, Jim) earns high marks for responsiveness and rate savings. Serious gaps in communication and account handling leave some customers unprotected, including one long-standing client.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

responsive agent (Lauren)
better pricing
knowledgeable staff
quick efficient service
personalized support

Watch-outs

no response to inquiries
policy cancelled without verification

responsive-agentfair-pricingknowledgeable-staffhelpful-advicepoor-communication

Best for: customers who value direct, responsive brokers and active rate shopping support

Think twice if: you need reliable follow-up on specialty coverage or value stability in account management

Strengths

named staff known for responsiveness (Lauren, Jim)
competitive rates on auto and tenant insurance
personal policy reviews to find savings

Worth knowing

Lauren B. credited for rate reviews and quick email responses
Jim noted as personable and knowledgeable
2018 Pinnacle Award from the business
customers report policy cancellations without verification

What reviews say by service

Auto Insurance: Lauren praised for best rates on vehicle insurance and quick responses
Business & Commercial Insurance: specialty coverage like gooseneck trailers resulted in no follow-up from broker

How it compares

Rated 3.9 against a 4.26 average across the 135 home & property insurance businesses listed here.
Has more Google reviews than 45% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 36

Review volume 39

Review recency 83

Review sentiment 53

Profile completeness 100

Verification 30

Rating breakdown

Contact

Phone: +1519-690-2000
Website: https://brokerstrust.ca/office-location/london-office/
Address: 931 Commissioners Rd E #103, London, ON N5Z 3H9
Open in Google Maps

Last verified 2026-07-24

Opening hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Personal Property InsuranceVehicle InsuranceSpecialty InsuranceBusiness InsuranceLife InsuranceGroup BenefitsGroup RetirementInvestments

Credentials claimed:2018 Pinnacle Award

As published by the business on its own website; not independently verified.

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