Strong service from named agents Eleni and Sam drives repeat business and referrals, especially on cost savings and coverage clarity. However, complaint volume reveals systemic issues: customers report sudden policy cancellations after accidents, premium hikes without clear justification, and staff unresponsiveness during disputes. The gap between premium agent experience and frustration over claims handling is stark.
Strong service from named staff members (Lauren, Jim) earns high marks for responsiveness and rate savings. Serious gaps in communication and account handling leave some customers unprotected, including one long-standing client.
Most reviewers experience good phone service and helpful advice, with some praising John's willingness to assist customers who no longer live locally. One serious complaint from eight years ago centered on a quote validity dispute: the reviewer received a written quote in February, but when returning in April to finalize, was told the original January quote had exceeded a 55-day limit they were never told about, resulting in a price nearly double.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-24
