22 low data
Canada Claims Management
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Bilingual / Multilingual Service
Co-operators - Delvand Insurance Agency Ltd
Bilingual / Multilingual ServiceAuto InsuranceHome & Property InsuranceLife Insurance
- Services
- Bilingual / Multilingual Service, Auto Insurance, Home & Property Insurance
- Reviews
- 54
What recent reviews say
Delvand Insurance earns strong praise when dealing directly with agent Donya Ziafati, who reviewers credit with patient explanations, responsive service, and securing competitive rates. The agency delivers smooth auto and home quote experiences and reportedly saves customers $200+ monthly compared to competitors.
However, recent complaints reveal serious policy administration issues: customers face surprise premium hikes after cancellation notices, refusal of handwritten bills of sale despite being standard in private sales, and downstream damage to insurance rates elsewhere. One seven-year loyal customer with zero claims was penalized for delayed vehicle sale notification, a red flag for contract handling.
Praised for
- responsive and professional staff
- agent Donya Ziafati's patient guidance
- competitive quotes and fair pricing
- smooth application process
Watch-outs
- policy cancellation penalties and premium increases
- strict documentation requirements for bill of sale
- inconsistent service quality across locations
responsive-agentfair-pricingknowledgeable-staffhelpful-advicepersonalized-servicetrustworthy
Best for: customers seeking personalized insurance guidance and willing to ask detailed questions upfront.
Think twice if: you need flexible documentation rules or are selling a vehicle; review cancellation and documentation policies in detail before committing.
Strengths
- Agent Donya Ziafati's personalized service
- Multi-carrier quotes with competitive rates
- Knowledgeable staff who explain options clearly
Worth knowing
- Agent Donya Ziafati consistently praised for patience and professionalism across five-star reviews
- Customers report savings of $200+ monthly through multi-carrier comparison
- Policy administration issue: cancellation notices trigger premium increases even with clean claims history
- Documentation strict: agency refuses handwritten bills of sale on vehicle sales
What reviews say by service
- Auto Insurance
- Donya Ziafati praised for finding competitive quotes and affordable bundles; cancellation/documentation issues reported.
- Home & Property Insurance
- Smooth quote and application process with responsive follow-up.
- Life Insurance
- Limited review detail; bundled policies described as professional.
- Bilingual / Multilingual Service
- Reviewers' names suggest multilingual clientele; no explicit language confirmation in text.
How it compares
- Rated 4 against a 4.08 average across the 263 auto insurance businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
Ranking Method Star rating 35
Review volume 76
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30
Rating breakdown
5
38
4
2
3
2
2
1
1
11
Common questions
- How much can I save on auto insurance through Delvand?
- One customer reported saving over $200 per month compared to competitor quotes, though savings vary based on individual factors and comparison shopping.
- What documentation does Delvand accept for vehicle sales?
- The agency requires printed bills of sale and refuses handwritten documents, even for private sales. Confirm acceptable formats before switching policies.
- Who is Donya Ziafati and what is her role?
- She is an agent at Delvand Insurance repeatedly praised in reviews for explaining coverage options, applying discounts, and providing patient, responsive service on auto and home policies.
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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Life Insurance
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LowestRates.ca
4.6(1578)✓ Google-verified
Staff earn consistent praise for patience and clarity when explaining insurance choices and coverage details. Several reviewers flagged the online quote tool as broken or misleading, with final quotes routinely exceeding current premiums by $40 to $50 monthly. One customer felt a bundled discount was implied without explicit discussion, leading to higher-than-expected home insurance costs after credit was pulled. Despite these friction points, most interactions leave customers satisfied with the service experience itself. Christo is named as a helpful representative. Response times come up as a strength. The business operates across multiple insurance lines, which appeals to customers seeking bundled quotes, though the pricing outcome frequently does not match expectations formed during the initial web or phone quote phase.
Auto InsuranceHome & Property InsuranceLife Insurance