Cole Barber Desjardins stand out for answering phones with a real person instead of automated menus, and staff like Karly, Chris, and Cole solve problems without the pushy sales tactics customers expect elsewhere. Reviewers consistently praise quick quotes (within 10-15 minutes), fair prices that undercut major banks, and follow-up that feels genuine rather than transactional.
The team handles everything from motorcycles and unusual vehicles to boats and business coverage, with attentiveness that spans years of loyalty. Long-time clients mention three generations of Barber family service; newer customers report being reached quickly, getting answers on the first call, and walking away confident they have the right coverage at the right rate.
Most reviewers praise staff responsiveness and the office's personal, accessible feel. Recurring concern: premiums climb yearly even with clean records, and customers report trouble getting billing issues resolved.
NAL Insurance delivers fast, responsive service to satisfied customers, with staff like Molly earning specific praise for smooth claims handling and peace of mind. However, multiple reviewers report denied disability or medical claims despite long-term coverage, raising concerns about eligibility determinations and whether the policy terms match customer expectations.
Every reviewer praises the personal touch and responsiveness of the team, especially brokers Ahmed Zammar, Moe Zebian, and others who take time to explain options without pressure and deliver quick answers. Customers value the straightforward process, fair pricing for both personal and business needs, and the sense that staff genuinely protect their interests. Auto, home, tenant, and business coverage all receive consistent praise for speed and clarity. Clients note peace of mind from working with people they can actually reach, a sharp contrast to unreliable previous brokers. New business owners and property managers with multiple rentals report getting better rates and more comprehensive protection through their guidance.
Last updated 2026-07-24
