ThinkInsure
Some brokers deliver exceptional service with clear communication and fair pricing, but accessing them means fighting phone queues that routinely exceed an hour. When brokers engage directly, customers experience smooth processes and transparent explanations; the problem is reaching them at all. Recent reviews show declining responsiveness since a corporate acquisition, with customers repeatedly reporting unanswered calls, missed callbacks, and days-long delays for basic questions, especially frustrating near renewal deadlines. Customers who persevere through hold times often land with attentive staff like Dylan Smith, Patrick, or Darryl, who manage policies with speed and care. However, quote accuracy issues and billing errors have damaged trust, and the contrast between instant quote-request callbacks and hours-long holds for existing customers suggests the operation prioritizes lead capture over ongoing support.
