Toronto, Ontario Insurance Agency Guide
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ThinkInsure

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 1,613 Google reviews · How we rank ›

4.6(1613) 77 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
ThinkInsure
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
1613

What recent reviews say

Some brokers deliver exceptional service with clear communication and fair pricing, but accessing them means fighting phone queues that routinely exceed an hour. When brokers engage directly, customers experience smooth processes and transparent explanations; the problem is reaching them at all. Recent reviews show declining responsiveness since a corporate acquisition, with customers repeatedly reporting unanswered calls, missed callbacks, and days-long delays for basic questions, especially frustrating near renewal deadlines.

Customers who persevere through hold times often land with attentive staff like Dylan Smith, Patrick, or Darryl, who manage policies with speed and care. However, quote accuracy issues and billing errors have damaged trust, and the contrast between instant quote-request callbacks and hours-long holds for existing customers suggests the operation prioritizes lead capture over ongoing support.

Praised for
  • responsive individual brokers (Dylan, Patrick, Darryl, Todd)
  • transparent communication when engaged
  • competitive pricing when quotes obtained
  • quick policy setup for engaged clients
Watch-outs
  • extreme hold times (45 min to 2.5+ hours)
  • unresponsive brokers and missed callbacks
  • quote errors and correction failures
  • acquisition decline in support quality
  • billing errors unpaid
  • slow follow-up communication
responsive-agentfair-pricingslow-claims-processhard-to-reachpoor-communicationknowledgeable-staff
Best for: clients who can reach individual brokers directly and value personalized service over immediate phone access.
Think twice if: You need fast phone turnaround or quick answers near renewal deadlines; hold times routinely exceed 45 minutes and callbacks are unreliable.

Strengths

  • named brokers with strong one-on-one service records
  • broad coverage portfolio including specialty lines
  • competitive pricing (when quotes complete)
  • transparent policy explanations

Worth knowing

  • Dylan Smith praised repeatedly for transparency, patience with new customers, competitive quotes, and fast policy setup
  • Patrick noted for collaborative approach on business coverage changes
  • Darryl credited with resolving customer concerns on the spot
  • Quote errors by Qasim Raza and others documented with manager (Felicia) offering no correction
  • Parminder helped with parent super visa insurance
  • Todd completed policies within 2 hours
  • Corporate acquisition mentioned as trigger for support decline

What reviews say by service

Auto Insurance
Praised for competitive rates and fast setup when reached; quote errors underscore verification risk.
Home & Property Insurance
Last-minute renovation coverage handled smoothly by Dylan Smith with proactive company communication.
Business & Commercial Insurance
Patrick's collaborative approach to coverage adjustments valued by long-term customer.
Health & Travel Insurance
Parminder helped secure parent super visa insurance with smooth ongoing support over 2 years.

How it compares

  • Rated 4.6 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 73
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
1432
4
34
3
14
2
10
1
123

Common questions

How long will I wait to reach someone?
Recent reviews report 45 minutes to 2.5+ hours on hold. Callback promises are frequently not honored. If you reach an individual broker directly, responses are typically faster.
Does Dylan Smith handle auto insurance?
Yes. Multiple customers report he provides competitive quotes, transparent explanations, and handles policy setup quickly, often within hours.
What happens if there's an error in my quote?
Brokers have made quote errors; when they do, expect limited correction options. One customer reported a manager declined to fix a $171 error citing timing.
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Last updated 2026-07-24