Toronto, Ontario Insurance Agency Guide
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Haas Insurance Group

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 54 Google reviews · How we rank ›

4.4(54) 72 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
Haas Insurance Group
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
54

What recent reviews say

Most clients praise Haas for knowledgeable brokers who explain coverage clearly and respond quickly to questions and claims. Named staff like Tammy, Heather, and Jordan earn repeated praise for going beyond routine service. However, some customers report high premiums, slow document processing, and occasional miscommunication during claims.

Praised for
  • knowledgeable staff
  • responsive agents
  • policy clarity
  • personalized service
  • competitive rates
Watch-outs
  • overpriced policies
  • slow processing
  • poor communication
  • limited office availability
responsive-agentknowledgeable-staffhelpful-advicepersonalized-serviceoverpricedslow-claims-processeasy-to-reachtrustworthypolicy-clarity
Best for: families and long-term clients seeking personalized coverage advice and broker advocacy during claims.
Think twice if: new drivers or cost-conscious shoppers should compare rates, as several clients flagged premiums as high compared to competitors.

Strengths

  • personalized broker service
  • multi-carrier options
  • responsive communication
  • staff follow through on claims

Worth knowing

  • Tammy known for policy switching to lower costs; saved one client $552 annually
  • Heather Wathen assists with complex claims over years
  • Jordan DeSumma specializes in life insurance consultation
  • Stacie Hearn praised for transparent process
  • One-star review reported 2-3 week delays plus additional document requests

What reviews say by service

Auto Insurance
praised for quick quotes and claims support, criticized by new drivers for slow processing.
Home & Property Insurance
clients report responsive support during water damage and property claims.
Life Insurance
agent Jordan DeSumma noted for clear explanations and easy onboarding.
Independent Multi-Carrier Broker
brokers shop multiple carriers; staff often switch policies to competitive rates for savings.

How it compares

  • Rated 4.4 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 53
Review volume 76
Review recency 92
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
45
4
1
3
0
2
1
1
7

Common questions

Do you help with claims?
Yes. Several clients report brokers follow up before insurance companies do, explain settlement steps, and advocate during the process.
Can you find better rates if my policy is too expensive?
Yes. One client saved $552 annually after broker Tammy switched their vehicle and home policies to another carrier.

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All five reviews rate this office five stars. Reviewers mention helpful staff, clear guidance on benefits, and convenient parking. Evidence is limited to two brief review snippets spanning five years.

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2.0(4)✓ Google-verified

One reviewer reported confusion over pricing (phone versus paperwork versus final charge), poor responsiveness to emails, and feeling undervalued as a customer. Another found the advisor professional and attentive, though recent evidence is limited: only two reviews across five years, with one reviewer later alleging the positive review was misplaced.

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Last updated 2026-07-24