One reviewer reported confusion over pricing (phone versus paperwork versus final charge), poor responsiveness to emails, and feeling undervalued as a customer. Another found the advisor professional and attentive, though recent evidence is limited: only two reviews across five years, with one reviewer later alleging the positive review was misplaced.
Based on limited recent reviews, so treat this as low-confidence.
All five reviews rate this office five stars. Reviewers mention helpful staff, clear guidance on benefits, and convenient parking. Evidence is limited to two brief review snippets spanning five years.
Most clients praise Haas for knowledgeable brokers who explain coverage clearly and respond quickly to questions and claims. Named staff like Tammy, Heather, and Jordan earn repeated praise for going beyond routine service. However, some customers report high premiums, slow document processing, and occasional miscommunication during claims.
Kathryn's agency is known for treating customers as individuals rather than numbers, with many families staying 20+ years. Staff like Mary, Arthur, Hugh, and Joanna handle calls with care and know how to find good motorcycle rates for new riders. A few customers report being quoted without asking or receiving sharp replies to inquiries, so initial contact can be uneven.
Last updated 2026-07-24
