Toronto, Ontario Insurance Agency Guide
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HUB International

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 31 Google reviews · How we rank ›

3.7(31) 59 composite score See reviews on Google ✓ Google-verified
Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
HUB International
Services
Auto Insurance, Business & Commercial Insurance, Independent Multi-Carrier Broker
Reviews
31

What recent reviews say

Several brokers earn strong praise for personal attention and speed on urgent matters, especially Christine Currie, Tina, Nicole Tremblay, and David Friesen. However, chronic phone accessibility issues and delays in renewal notifications undermine the overall experience. Customers report weeks of unanswered calls and policy renewals arriving with insufficient time to shop alternatives.

Praised for
  • attentive staff
  • prompt service on simple requests
  • individual brokers go above and beyond
  • competitive rate shopping
Watch-outs
  • difficult to reach by phone
  • renewal notices arrive too late
  • inconsistent service quality
  • no follow-up on rate-shopping requests
responsive-agentfair-pricingknowledgeable-staffhard-to-reachlong-wait-timespersonalized-service
Best for: Customers with complex insurance needs who can reach staff directly and prefer named broker relationships.
Think twice if: Phone-dependent customers or those needing predictable renewal timelines should verify accessibility first; multiple reviews cite weeks-long delays reaching the office.

Strengths

  • named brokers deliver exceptional care for complex cases
  • willing to shop rates and find discounts
  • weekend and evening phone availability listed

Worth knowing

  • Christine Currie praised repeatedly for RV/trailer, home, and auto coverage, handling of estate policies, and compassionate service
  • Tina noted for efficiency and completing paperwork after hours
  • Nicole Tremblay commended for supporting homebuyers
  • David Friesen handled cancellations promptly
  • St. Thomas office has closed (as of recent reviews)
  • Phone lines frequently unavailable; voicemails go unanswered for days or weeks

What reviews say by service

Auto Insurance
Strong when handled by named brokers like Christine and Tina; delays reported in renewal processing and rate-shopping follow-up
Home & Property Insurance
Praised for competitive rate shopping and attentive support; renewals sometimes arrive without advance notice
Business & Commercial Insurance
Website lists commercial coverage; reviews focus on personal lines, so evidence is limited
Independent Multi-Carrier Broker
Brokers will compare rates across carriers; follow-through inconsistent depending on staff member assigned

How it compares

  • Rated 3.7 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 25
Review volume 65
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
18
4
3
3
1
2
1
1
8

Common questions

Can I reach HUB by phone on weekends?
Yes, their website lists 7 days of opening hours, but multiple recent reviews report difficulty reaching staff even during advertised times.
How far in advance do renewal notices arrive?
Several customers report renewals arriving the same day coverage begins or with only days' notice, leaving little time to shop alternatives.
Can they help me find a better rate?
Yes, at least one customer reported staff shopped multiple insurers and found lower premiums for the same coverage, but not all rate-shopping requests receive follow-up.

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Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance

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Last updated 2026-07-24