42 low data
Life Insurance Company of North America
3.0(1)
One reviewer noted responsive service but flagged an inconsistent first-time experience, though signaled openness to returning.
Life Insurance
Mark James Insurance Brokers o/a A Division of Oracle RMS
Independent Multi-Carrier BrokerAuto InsuranceHome & Property InsuranceLife Insurance
- Services
- Independent Multi-Carrier Broker, Auto Insurance, Home & Property Insurance
- Reviews
- 58
What recent reviews say
Mark James delivers hands-on, personal service from staff like Mark, Saeed, and Daniel, who take time to explain coverage options and find competitive rates without pressure. One significant exception: a reviewer reported initial promises did not match post-sale experience, with unclear communication, policy mistakes, and rates that disappointed.
Recent shift: One negative review two months ago stands in stark contrast to 18 five-star reviews spanning three years, describing misleading initial promises and post-sale service breakdown. This represents a departure from the consistency of earlier feedback.
Praised for
- knowledgeable staff
- quick turnaround and responses
- personalized service and attention
- competitive rates and value
Watch-outs
- poor communication after signup
- repeated policy errors
- premium higher than promised
responsive-agentfair-pricingknowledgeable-staffhelpful-adviceeasy-to-reachpersonalized-servicepoor-communicationhidden-fees
Best for: Customers who value detailed explanations and personal attention from named brokers over self-service speed.
Think twice if: Ask for rate confirmation in writing before committing; one reviewer reported promises did not match actual premiums or post-sale service quality.
Strengths
- named staff who explain policies thoroughly
- quick responses to questions
- competitive rates without pressure tactics
- 12-year customer retention on record
Worth knowing
- Staff named: Mark, Saeed (Saeed Doroodianrad), Daniel (Daniel Vallee)
- One customer relationship spanning 12 years with no complaints
- Customers report staff spend time explaining coverage in detail
- One reviewer reported policy errors and communication breakdowns after signup
What reviews say by service
- Auto Insurance
- Staff provide competitive quotes and detailed explanations; one customer insured for 12 years without complaint.
- Home & Property Insurance
- Reviewers report better coverage and rates found after policy review with staff.
- Life Insurance
- One reviewer mentioned insurance protection help from the team.
- Independent Multi-Carrier Broker
- Staff approach customers without high-pressure tactics and compare options across carriers.
How it compares
- Rated 4.9 against a 4.08 average across the 263 auto insurance businesses listed here.
- Has more Google reviews than 72% of the businesses in this directory.
How we scored this
Ranking Method Star rating 77
Review volume 77
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
57
4
0
3
0
2
0
1
1
Common questions
- Do they offer auto, home, and life insurance in Scarborough?
- Yes. The business offers personal insurance (including auto and home), commercial insurance, and financial insurance (including life).
- Will I work with the same person each time?
- Yes, reviews name staff members Mark, Saeed, and Daniel who handle client relationships over years.
- How quickly do they respond to questions?
- Multiple reviewers report quick and immediate responses to messages and inquiries.
Similar insurance agency nearby
37 low data
The Great-West Life Assurance Company
3.4(18)✓ Google-verified
Staff quality swings sharply: some callers report helpful, courteous service while others hit rude or dismissive representatives. The bigger frustration is reaching anyone at all; reviewers repeatedly mention difficulty getting a live agent, transferred to the right department, or getting callbacks. Speed also comes up as a concern.
Life Insurance
65
Co-operators - Vel Insurance Services Inc
3.6(49)✓ Google-verified
Staff like Jenna, Stephanie, and Senthu earn repeated praise for explaining insurance options clearly and answering calls promptly. Customers report smooth coverage setup, savings of thousands on premiums, and genuinely attentive service. Two complaints cite dismissive phone interactions where staff did not listen carefully before responding. The business handles auto, home, tenant, travel, and business insurance across Toronto and Scarborough. Travel insurance specifically drew praise for decoding confusing options. Reviewers name specific staff members often, suggesting consistent service, though occasional phone interactions fall short of the standard set by top performers.
Independent Multi-Carrier BrokerBilingual / Multilingual ServiceAuto Insurance