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McFarlan Rowlands Insurance Brokers

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 122 Google reviews · How we rank ›

4.6(122) 80 composite score See reviews on Google ✓ Google-verified
Auto InsuranceLife InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
McFarlan Rowlands Insurance Brokers
Services
Auto Insurance, Life Insurance, Business & Commercial Insurance
Reviews
122

What recent reviews say

Most clients credit this broker with fast, personalized service and genuine care over years or decades of partnership. Staff like Steve Gaudio, Alex Sasic, and Ann consistently earn praise for professionalism and quick turnaround on quotes and policy changes.

A few long-term clients report dropped communication during claims and frustration with limited hours. The 4.6 rating and 83% five-star reviews suggest the strong majority experience attentive, responsive service, though reliability appears inconsistent for a small minority.

Praised for
  • responsive staff (same-day turnaround)
  • knowledgeable agents (Steve, Alex, Ann, Mike, Josh)
  • smooth claims process
  • strong long-term client retention
Watch-outs
  • slow response times on some claims
  • limited hours (closes at 4pm)
  • inconsistent service quality across team
responsive-agentknowledgeable-staffhelpful-advicegreat-follow-uptrustworthyeasy-to-reach
Best for: Small business owners and individuals who value personalized attention and agent continuity over time.
Think twice if: Tight schedules: office closes at 4pm and occasional unresponsive periods on claims have frustrated some long-term customers.

Strengths

  • Named agents deliver quick personal attention
  • handles complex business coverage with care
  • same-day certificates and policy updates common
  • long-term client partnerships (10+ years frequent)

Worth knowing

  • Steve Gaudio praised as account manager handling business coverage, claims compliance, and long-term partnerships
  • Alex Sasic known for quote turnaround (20 minutes noted)
  • Ann noted for policy adjustments and patient communication
  • Mike and Josh mentioned for task execution and information relay
  • Same-day certificate issuance commonly reported
  • Claims process described as smooth by most, though two reviews cite communication gaps

What reviews say by service

Auto Insurance
Quotes delivered quickly; long-term customers report professional, fair service and prompt claim handling.
Business & Commercial Insurance
High praise for business partnerships; agents handle compliance and complex coverage with thoroughness and responsiveness.
Life Insurance
Offered as part of service mix but limited specific review detail.
Independent Multi-Carrier Broker
Competitive pricing and multi-carrier access noted; agents tailor coverage to client needs.

How it compares

  • Rated 4.6 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 68
Review volume 91
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
8
3
3
2
2
1
8

Common questions

How quickly will I get a quote?
Recent clients report quotes in as little as 20 minutes from initial contact when working with agents like Alex Sasic.
Can I reach the office evenings or weekends?
The business publishes seven-day hours, but one review notes the office closes at 4pm, which may limit after-hours availability.
What happens if I need to make a claim?
Most long-term clients report the process is smooth and addressed quickly, though a few recent customers report communication delays on claims.
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Last updated 2026-07-24