Multi Risk acts as a broker matching clients to carriers, and individual brokers like Charan Singh Rai, Navdeep Kaur, and Gurseerat earn consistent praise for finding competitive quotes and staying responsive even on weekends. But the brokerage's claim support is a sore point: one client waited months on a stolen vehicle claim while another discovered policy gaps only when filing, both citing minimal broker advocacy and silence.
Staff quality swings sharply. Several brokers excel at listening and explaining options clearly. Others ignore follow-ups, show frustration with existing customers, or fail to deliver promised coverage. Billing surprises (a $100 jump without explanation) add to the sense that once a policy is sold, some clients feel abandoned.
Insurance Tiger works well when you land an engaged agent like Turkan or Dev Singh, who handle rate shopping and policy changes promptly. Staff quality varies sharply; some reviewers praise years of attentive service, while others report unresponsive brokers, defensive behaviour when shopping competitors, and surprises like pending balances not disclosed upfront.
Staff like Jenna, Stephanie, and Senthu earn repeated praise for explaining insurance options clearly and answering calls promptly. Customers report smooth coverage setup, savings of thousands on premiums, and genuinely attentive service. Two complaints cite dismissive phone interactions where staff did not listen carefully before responding. The business handles auto, home, tenant, travel, and business insurance across Toronto and Scarborough. Travel insurance specifically drew praise for decoding confusing options. Reviewers name specific staff members often, suggesting consistent service, though occasional phone interactions fall short of the standard set by top performers.
Mark James delivers hands-on, personal service from staff like Mark, Saeed, and Daniel, who take time to explain coverage options and find competitive rates without pressure. One significant exception: a reviewer reported initial promises did not match post-sale experience, with unclear communication, policy mistakes, and rates that disappointed.
Last updated 2026-07-24
