Allstate Insurance: London Agency
Strong individual agents like Edgard, Ben, Rebecca, and Joshua earn consistent praise for patient, knowledgeable service and competitive rates. However, the agency suffers from erratic wait times, staff departures that leave customers stranded, and serious gaps when inexperienced staff handle renewals or claims, leaving some customers questioning whether they will be paid out. The agency covers auto, home, and specialty policies across London and surrounding areas. Standout agents like Edgard are available and responsive, but customers report difficulty reaching anyone by phone during busy periods and frustration when departures (Chris Greco, Pam Burkitt) leave them assigned to less capable replacements. One customer alleges Allstate cancelled motorcycle coverage retroactively and kept two months of payments without clear notice.
