Recent clients praise Jane Martin and Ken Page for handling real estate and bankruptcy matters with skill and care. However, older complaints raise serious red flags: spam accusations, unresponded calls, and fraud allegations that undermine trust, though most date from years ago.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent reviews (past year) are strongly positive and focus on legal services; older complaints (5-8 years) allege scams and non-response, suggesting either past operational issues or spam targeting the firm's name.
All 13 reviews award five stars. Clients consistently name Sarah, Thomas, and David as the reason: they explain coverage plainly, listen carefully, and adapt to work schedules. Long-term customers report decades of trust and decisive advice that protected them through life changes.
Six of eight reviews rate this business one star. Customers consistently report unanswered emails, unreturned calls, and weeks of silence when trying to make policy changes or cancel. While reception staff are noted as polite and claims are handled quickly, brokers do not follow up and clients say the cancellation process is slow and frustrating. Review evidence is limited to one neutral mention among severe complaints.
Marcel Palmer consistently earns praise for rapid responses and persistence in retrieving GAP insurance refunds from dealerships, often replying within an hour. However, the business draws strong complaints about claim denials on technicalities, hidden fine print, and poor responsiveness from other staff members, with some customers questioning the legitimacy of their policies.
Last updated 2026-07-24
