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Reinsurance Management Assoc

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 18 Google reviews · How we rank ›

3.3(18) 51 composite score See reviews on Google
Auto InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
Reinsurance Management Assoc
Services
Auto Insurance, Life Insurance, Business & Commercial Insurance
Reviews
18

What recent reviews say

Marcel Palmer consistently earns praise for rapid responses and persistence in retrieving GAP insurance refunds from dealerships, often replying within an hour. However, the business draws strong complaints about claim denials on technicalities, hidden fine print, and poor responsiveness from other staff members, with some customers questioning the legitimacy of their policies.

Praised for
  • responsive staff member (Marcel Palmer)
  • handles difficult dealership refund situations
  • quick email response times
  • patient explanation of complex policies
Watch-outs
  • unresponsive staff (Monique Arakaza)
  • claims denied on technicalities
  • hidden policy terms and conditions
  • cancellation and refund process unclear
responsive-agentpoor-communicationclaim-deniedconfusing-policyeasy-to-reachhard-to-reach
Best for: Vehicle buyers needing help reclaiming GAP insurance refunds from dealerships
Think twice if: Prospective customers should review policy fine print carefully and clarify coverage terms upfront before committing; consider alternative brokers if seeking non-GAP products.

Strengths

  • Marcel Palmer's rapid response times on refund requests
  • expertise in dealership GAP insurance recovery
  • persistent negotiation across complex situations

Worth knowing

  • Marcel Palmer responds to emails within 30 minutes to one hour
  • handles cancellations and refunds when dealerships refuse to cooperate
  • staff member Monique Arakaza cited for non-responsiveness
  • one customer reported claim denial for cancer as 'intentional injury'

What reviews say by service

Auto Insurance
GAP insurance refund recovery praised; claim denial and policy clarity issues complained about
Business & Commercial Insurance
Claims denied on policy technicalities, poor claims processing
Life Insurance
Claim denied for cancer on grounds of intentional injury
Health & Travel Insurance
Limited evidence in reviews

How it compares

  • Rated 3.3 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 17
Review volume 56
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
10
4
0
3
1
2
0
1
7

Common questions

Can you help me get my GAP insurance refund from a dealership that won't cooperate?
Yes, particularly through Marcel Palmer, who handles dealership disputes and can reply to emails within 30 minutes to an hour.
What should I check before buying a policy from this broker?
Read the fine print carefully; customers report hidden terms around cancellation and hidden amounts charged after loan payoff. Clarify coverage terms upfront.
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Last updated 2026-07-24