Claims get denied repeatedly, often requiring customers to call multiple times to get corrections made. Wait times are long, staff hard to reach, and bills pile up while Sun Life disputes or delays. Customers report being stuck paying for group plans they tried to cancel and finding coverage limits unexpectedly applied to family members.
Recent reviews show deep splits: two negative accounts cite poor customer service and unethical conduct, while older feedback was positive. Limited evidence prevents a full picture.
Staff like Payal, Raina, Ayush, and Hamish consistently earn praise for taking time to understand client needs, explaining options clearly, and offering honest guidance without pushy sales tactics. The experience centers on patient, knowledgeable advisors who remember details across meetings and help clients build strategies around insurance, investments, and risk management. One recent complaint describes sudden policy cancellation after asking a hypothetical question, which stands in sharp contrast to the overwhelming pattern of careful, relationship-focused service. The bulk of feedback highlights life insurance, health benefits, and car insurance as strengths, with named staff earning individual recommendations across multiple service areas.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-24
