All seven reviews rate this company one or two stars. Reviewers report no callbacks during hardship requests, termination of benefits without notice, and a perception that profit collection outweighs customer support.
Based on limited recent reviews, so treat this as low-confidence.
Most clients experience friendly, knowledgeable service focused on understanding their needs rather than pushing sales. Ashley Charriere appears frequently in positive feedback for explaining options clearly and helping people find policies that fit their goals. One serious complaint about high-pressure tactics and unprofessional conduct from another agent stands out as an exception.
Most customers report fast quotes, competitive rates, and agents who explain coverage clearly. Named staff like David, Carolyn, and Nickie earn repeated praise for responsiveness and persistence in finding discounts. One customer had a starkly different experience: a commercial car quote jumped from $6,035 to $7,296 over two weeks, with final delays blamed on a mileage glitch.
Reviewers consistently praise named brokers-Kyle Eggett, Vince Lau, Rick, Jennika Page-for expertise, accessibility, and finding rates well below competitors. Turnaround is often same-day or under 24 hours, with staff working outside normal hours when needed. One recent customer saw rates jump $2,500 annually post-acquisition and felt abandoned when seeking relief; the broker then sent the debt to collections despite submitted termination notice. Long-standing clients report years of reliability and professional follow-through. The team's strength lies in individual broker relationships rather than institutional process. Most cite specific savings of $1,000-plus and appreciate the time taken to explain coverage options in detail, though this depth isn't universal across all staff.
Last updated 2026-07-24
