All 12 reviews available rate TD Insurance at one or two stars. Customers report severe problems: claims left unresolved for months, staff unresponsive or ghosting, wait times exceeding an hour, and policies cancelled without notice. A customer not at fault in an accident still felt unsupported; another was charged a "delay penalty" and faced disputed liability decisions. The website is described as extremely slow, and the automated voice system makes reaching a human nearly impossible.
One reviewer from seven years ago reported that claims were documented incorrectly, leaving them waiting despite having been insured for over six years. Review evidence is limited to this single complaint; a more current picture is unclear.
Staff at ALIGNED know their space, respond quickly, and price fairly. Brenton, Jennifer, Jen Lea, Meghan, and Brittany consistently guide clients through complex coverage options, asking detailed questions instead of pushing generic policies. Owners of startups and established firms alike report feeling supported and secure, with policies grouped for streamlined renewals and premiums materially lower than previous brokers. Beyond speed and rates, the team follows up with leadership-level attention. One architectural firm appreciated that ALIGNED treated their business as unique rather than generic. Another praised immediate communication during a tight home insurance deadline. The thread through every review is that this broker invests in understanding each client's specific risks before recommending a solution.
Staff repeatedly fail to respond during claims, leaving customers out of pocket or waiting weeks for reimbursement. Communication breakdowns, rude interactions, and unexplained policy details compound frustration across auto, home, and business claims. Premiums rank among the highest, and reviewers report claims denied or delayed without clear justification. Aviva offers broad coverage options online, including auto, home, condo, business, and specialty insurance across Canada. However, the claims experience dominates complaints: adjusters go silent, investigators take vacations while customers pay storage fees, and staff struggle to explain rate calculations or their own guidelines.
Last updated 2026-07-24
