29 low data
Continental Casualty Company
1.0(1)
One reviewer rated the experience one star, citing inability to reach helpful staff and convoluted procedures that made basic tasks difficult. Limited review evidence.
Auto Insurance
TD Life Insurance
Auto InsuranceHome & Property InsuranceLife InsuranceHealth & Travel Insurance
- Services
- Auto Insurance, Home & Property Insurance, Life Insurance
- Reviews
- 203
What recent reviews say
TD offers a smooth online sign-up that many reviewers found quick and intuitive. However, a significant minority faced major issues: wrongful policy classification leading to years of overcharges, claims stuck in investigation for months with no updates, and disputes over claim eligibility that customers say TD handled dismissively.
Recent shift: complaint intensity appears to be escalating: early reviews (6-7 months ago) praised the digital experience; more recent reviews (1-3 months ago) describe serious claim handling and policy errors
Praised for
- easy online application
- user-friendly sign-up process
- knowledgeable staff
- patient customer service
Watch-outs
- slow claims investigation
- poor communication during claims
- policy misclassification errors
- alleged bad faith claim denial
- unreasonable rate increases
responsive-agenteasy-to-reachpoor-communicationslow-claims-processtrustworthyknowledgeable-staffconfusing-policy
Best for: customers comfortable with self-service digital enrollment and straightforward coverage needs
Think twice if: you expect hands-on support during a claim or need fast investigation timelines; policy classifications deserve extra verification before signing
Strengths
- fast, intuitive online application
- knowledgeable agents available
- broad service line (life, auto, home, health)
Worth knowing
- Agent Gajan praised for patience and clear explanations
- one customer misclassified as condo owner instead of renter for two years, charged $1,100+ extra, refund denied retroactively
- claims left under investigation for 2+ months with no communication or replacement vehicle support
- policy annulment dispute over critical illness claim cited childhood health facts and specialist evidence conflict
What reviews say by service
- Auto Insurance
- one claim stalled over 2 months, replacement vehicle cancelled mid-investigation
- Home & Property Insurance
- customer misclassified as condo owner; charged wrong rate for two years; retroactive refund denied
- Life Insurance
- critical illness policy disputed on grounds of alleged material omission and specialist evidence conflict during claim
- Health & Travel Insurance
- limited review evidence; application described as easy
How it compares
- Rated 4.3 against a 4.14 average across the 205 life insurance businesses listed here.
- Has more Google reviews than 87% of the businesses in this directory.
How we scored this
Ranking Method Star rating 52
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
Rating breakdown
5
157
4
11
3
5
2
4
1
26
Common questions
- How long does a claim typically take?
- One reviewer reported their claim was under investigation for over 2 months with no updates. No typical timeline is stated in available reviews.
- Can I apply online?
- Yes. Multiple reviewers noted the online application process is fast, user-friendly, and straightforward to complete.
- Do you serve my province?
- TD states on their website they serve Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland Labrador, Northwest Territories, Nova Scotia, and Nunavut. Contact them to confirm availability in your specific area.
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All 12 reviews available rate TD Insurance at one or two stars. Customers report severe problems: claims left unresolved for months, staff unresponsive or ghosting, wait times exceeding an hour, and policies cancelled without notice. A customer not at fault in an accident still felt unsupported; another was charged a "delay penalty" and faced disputed liability decisions. The website is described as extremely slow, and the automated voice system makes reaching a human nearly impossible.
Auto InsuranceHome & Property InsuranceLife Insurance