Willis Canada struggles with basic responsiveness. Calls go unanswered for days, cancellation requests stall, and staff avoid helping customers trying to leave. One long-term client praised their rate-finding, but most reviewers report years of errors and excuses.
Based on limited recent reviews, so treat this as low-confidence.
Over a year-long delays, unresponsive staff, and no follow-up on filed claims are the main frustrations cited. Six of seven recent reviews report little or no progress on auto and property damage claims, with named adjusters (Patience Ahyia, Randy Fitzpatrick) cited for non-responsiveness.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Nearly all recent reviews (63% one or two stars) cite poor communication, difficulty reaching staff, and rigid claim denials. One reviewer was canceled mid-year and lost their premium; another experienced mold damage ignored after a 2-year cutoff. Limited positive evidence to balance the consistent pattern of complaints.
Last updated 2026-07-24
