Most customers report smooth, transparent transactions handled by attentive staff who explain options clearly and quote better rates than competitors. One long-time client raised concerns about phone availability and broker follow-up, noting they often chased for updates rather than receiving proactive guidance, though the experience remained functional overall.
Limited review evidence available: one five-star rating. The business serves auto and life insurance across Canada. More detail would require additional customer feedback.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
TD Insurance charges premiums well above market rates and often fails to answer phones; wait times exceed 90 minutes. Long-term customers report overcharging on renewals, unexplained rate hikes, refusals to accept payment corrections, and claims adjusters who disappear when accidents happen. One reviewer found premiums more than double competitors for similar coverage. Billing confusion (annual vs. monthly charges, hidden renewal page charges, erroneous extra payments) goes unresolved for hours or longer. In accident claims, the company demands customers chase down contractors and assumes HST charges without prior notice. Cancellation penalties not itemized in renewal papers appear on bills. Reviewers describe inflexible policy enforcement that abandons long-standing customers over honest payment oversights. A single five-star review praised one agent, Suh K, as exceptionally knowledgeable. That exception is far outweighed by 86% one and two-star ratings reflecting systemic billing errors, unresponsive staff, surprise fees, and a pattern of non-communication when customers need help most.
Last updated 2026-07-24
