Tompkins Insurance Services Ltd

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 1 Google reviews · How we rank ›

5.0(1) 43 low data composite score See reviews on Google

Auto InsuranceLife Insurance

Services: Auto Insurance, Life Insurance
Reviews: 1

What recent reviews say

Limited review evidence available: one five-star rating. The business serves auto and life insurance across Canada. More detail would require additional customer feedback.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

highly rated
trusted service

trustworthy

Think twice if: Limited review history makes it difficult to assess consistency or common issues.

Strengths

five-star rated
multi-product coverage

How it compares

Rated 5 against a 4.08 average across the 263 auto insurance businesses listed here.
Has more Google reviews than 18% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 42

Review volume 13

Review recency 0

Review sentiment 63

Profile completeness 75

Verification 30

Rating breakdown

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InsuranceHotline.com

4.6(621)✓ Google-verified

Most customers experience quick, friendly service with agents who compare options and deliver lower rates than they currently pay. Standout staff like Xanthia and Terri Matson build trust through patience and knowledge. However, some callers report quotes that jump dramatically between online estimates and broker conversations, or feel unheard during calls, creating doubt about pricing transparency.

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Rates.ca

4.6(2778)✓ Google-verified

Staff like Sandra Gavan and Tasha deliver personal service and connect you with cheaper policies fast. The flip side is real: aggressive repeated calling (sometimes 7 times in 3 hours), quotes promised but never sent, and hostile pushback if you push back. People report being hung up on when they complain, and some claim follow-up communication simply vanishes.

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Canada Life Capital Corporation

1.5(216)✓ Google-verified

Canada Life leaves customers stranded on hold for weeks and routinely denies or delays claims, even after the 175-year-old firm took over administration from Sun Life. Staff are described as robotic and hard to reach; many callers report messages go unanswered for months, eligibility decisions change between employers, and documents vanish from their system. A retired federal employee waiting since May for a callback, seniors confused by their online tools, and business plan holders frustrated by rigid bureaucratic hurdles dominate the feedback. One 5-star review appears fabricated (describing alleged threats). Legitimate complaints focus on service degradation after the Sun Life transition, particularly around federal employee benefits. The company claims to offer retirement planning and claims management, but reviewers consistently report the opposite: slow processing, inflexible rules applied inconsistently, and a customer service function severely understaffed and automated to the point of failing basic administrative work.

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Tompkins Insurance Services Ltd

What recent reviews say

Strengths

How it compares

How we scored this

Rating breakdown

Similar insurance agency nearby

InsuranceHotline.com

Rates.ca

Canada Life Capital Corporation

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