President's Choice Insurance
PC Insurance attracts customers with straightforward initial interactions and affordable quotes, but many report frustrating phone systems, dropped calls, and hours on hold for basic service. After switching to Aviva as underwriter, experiences deteriorated: customers describe sudden premium hikes, poor communication on policy changes, data entry mistakes that take months to resolve, and inflexible underwriting rules applied without explanation. Staff professionalism is inconsistent. Some agents are described as patient and thorough; others are said to be impatient, dismissive, or even dismissive of legitimate policy errors. The company's cancellation process for non-payment appears to lack flexibility even in cases of communication failures or outdated payment cards. Claims are widely reported as slow and adversarial.
