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Aviva Canada

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 115 Google reviews · How we rank ›

2.0(115) 53 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
Aviva Canada
Services
Auto Insurance, Home & Property Insurance, Life Insurance
Reviews
115

What recent reviews say

Most reviewers report unresponsive customer service, claim denials they see as unfair, and rate increases they find punitive. A small number praise their individual broker or adjuster for quick problem-solving; one long-term customer with two claims resolved within hours credits staff member Siamara and adjuster Shelley for professionalism, while another credits Gillian Dronyk's careful handling of a car accident claim.

Problems center on inaccessible claims teams, repeated requests for the same information, and rejection of claims on older vehicles citing corrosion without visible damage. The telematics app penalizes drivers heavily for not recording every trip. One customer saw premiums jump from $136 to $575 monthly after buying an EV. Website states they hold Great Place to Work and 5-Star Claims certifications; the review evidence does not align.

Praised for
  • responsive individual brokers/adjusters when engaged
  • fast claims processing on approved claims
  • depreciating deductible feature
Watch-outs
  • claim denials without clear justification
  • hard to reach staff and poor responsiveness
  • aggressive in-app tracking lowers scores unfairly
  • sudden rate hikes and hidden fees
hard-to-reachslow-claims-processclaim-deniedpoor-communicationhidden-feesoverpriced
Think twice if: Anyone who values responsive claims handling and clarity on denials should contact competitors first. Older vehicle owners report claim rejections.

Strengths

  • named staff (brokers/adjusters) who respond promptly when directly engaged
  • depreciating deductible discount on auto policies
  • wide service menu (auto, home, condo, boat, business, ATV, motorcycle, RV)

Worth knowing

  • Broker Siamara and adjuster Shelley credited for timely accident claim resolution (4 hours from reporting to rental car)
  • Adjuster Gillian Dronyk praised for personal care in accident recovery
  • Claim denial pattern cited for vehicles 10+ years old (corrosion cited by staff)
  • Telematics app (driving tracker) auto-downgrades score if driver does not log each trip manually as passenger
  • Customer reported EV premium jump from $136 to $575 monthly after policy renewal
  • $500 cancellation fee charged on policy cancellation

What reviews say by service

Auto Insurance
Approved claims processed quickly when adjusters engaged; claim denials common on older vehicles without clear justification. Telematics app penalties discourage some users.
Home & Property Insurance
One rejection reported at quotation stage after two weeks of broker work; no approval-stage feedback available.
Business & Commercial Insurance
No direct review evidence.
Health & Travel Insurance
No direct review evidence.
Independent Multi-Carrier Broker
Individual brokers Siamara and Gillian Dronyk praised for responsiveness and follow-up; company-wide accessibility reported as poor.

How it compares

  • Rated 2 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 0
Review volume 90
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Rating breakdown

5
22
4
4
3
4
2
4
1
81

Common questions

How long does a claims decision take?
One reviewer reported 4 hours from claim reporting to rental car access for an approved accident claim. No timeline given for claim denials or decisions on disputed claims.
Is there a cancellation fee?
Yes, one reviewer was charged $500 on policy cancellation.
Do premiums increase after a claim?
Reviewers report rate increases even with clean driving records. One customer saw a $439 monthly increase after an EV purchase (separate from claim activity).
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Last updated 2026-07-24