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D.G. Dunbar Insurance Broker Ltd

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 12 Google reviews · How we rank ›

4.1(12) 58 low data composite score See reviews on Google ✓ Google-verified
Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual Service
D.G. Dunbar Insurance Broker Ltd
Services
Auto Insurance, Business & Commercial Insurance, Independent Multi-Carrier Broker
Reviews
12

What recent reviews say

Five-star reviewers report quick policy setup and substantial premium savings, with strong support for business clients. One-star complaints centre on unresponsive staff (Lisa and Dave named), lack of follow-up help, and dismissive treatment.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • prompt service and policy setup
  • significant premium reductions
  • responsive support for business clients
Watch-outs
  • poor responsiveness to calls and emails
  • staff rudeness and dismissiveness
  • unhelpful with customer questions
responsive-agentfair-pricinghard-to-reachpoor-communicationknowledgeable-staff
Best for: small business owners needing multi-line commercial or specialty coverage
Think twice if: expect difficulty reaching staff by phone or email for follow-up questions

Strengths

  • quick policy activation within days
  • substantial premium reductions for some clients
  • handles complex commercial and specialty insurance

Worth knowing

  • Staff members Lisa and Dave named negatively in recent complaint
  • Matt (staff) noted for community generosity in separate review
  • Policy setup completed in 2 days for one customer
  • One customer saw 50% monthly premium reduction

What reviews say by service

Auto Insurance
Few reviews directly address auto policies; cannot assess service quality
Business & Commercial Insurance
Business clients report responsive, professional service and policy support
Independent Multi-Carrier Broker
Broker role noted; specialty lines (crane, farm, equipment rental) suggest multi-carrier access

How it compares

  • Rated 4.1 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 39
Review volume 48
Review recency 86
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
0
3
0
2
1
1
2

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Last updated 2026-07-24